At Terror Defender, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer a hassle-free refund process under the following conditions:
Refund Eligibility
✔ Refunds Approved For:
- Defective, damaged, or incorrect items
- Unopened, unused products in original packaging
- Requests made within 14 days of delivery
❌ Non-Refundable Items:
- Custom-made or personalized products
- Items marked “Final Sale”
- Products damaged after delivery due to misuse
How to Request a Refund
- Contact Us
- Email support@terrordefender.com within 14 days
- Include your order number and reason for refund
- Return the Item (If Required)
- We’ll provide a return address
- You’re responsible for return shipping unless the error was ours
- Refund Processing
- Refunds issued to original payment method
- Processing time: 5-7 business days after we receive the item
Refund Exceptions
- Original shipping fees are non-refundable
- Refunds may take 1-2 billing cycles to appear on your statement
Damaged/Defective Items
If your item arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the damage
- We’ll send a free replacement or issue a full refund
Questions?
We’re happy to help! Contact us at:
Email: support@terrordefender.com
Phone: +1 347 990 9890 (Mon-Fri, 8AM-4PM EST)
