Refund Policy

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Refund Policy

The provided refund policy states the following:

  1. Return Period: You have 30 days from the date of receiving your item to request a return.

  2. Eligibility for Return: The item must be in the same condition as when you received it. It should be unworn or unused, with all tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

  3. Initiate a Return: To start a return, you need to contact the company at Sales@terrordefender.com. Once your return is accepted, they will provide you with a return shipping label and instructions on where and how to send the package. It is important to note that items sent back without first requesting a return will not be accepted.

  4. Damaged or Incorrect Items: If you receive a defective, damaged, or incorrect item, it is advised to inspect the order upon receipt and immediately contact the company. They will evaluate the issue and take appropriate action to rectify it.

  5. Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any concerns about whether your specific item is eligible for return, it is recommended to contact the company for clarification.

  6. Exchanges: The company suggests that the fastest way to get the desired item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

  7. Refunds: After receiving and inspecting the return, the company will notify you regarding the approval of the refund. If the refund is approved, it will be automatically processed using the original payment method. Keep in mind that the processing and posting of the refund by your bank or credit card company may take some time.

Remember to review the refund policy provided by the specific company you are dealing with, as policies may vary. If you have any further questions or concerns, it is advisable to contact the company directly using the email address provided.